Shipping information
Shipping options
Premium shipping with tracking number (after 2 working days, depending on the delivery address)
DHL express delivery (1 working day, when ordering until 12 noon)
Additional options
Priority processing
- Your order will be processed before all other orders and thus shipped earlier. This should ensure that your order is processed and shipped within the shortest possible time.
Processing time
We process all orders as quickly as possible. The processing of the order normally happens within one business day and takes (in exceptional cases) up to 2 business days. You will be informed by e-mail as soon as the goods have been shipped!
When paying with Sofort, up to 14 days can pass until the payment service provider confirms the payment to us. The order can only be shipped after that.
Shipping
The shipping costs within Germany for orders up to € 24,99 are € 2,90. Within the rest of the EU the shipping costs are also very low with only € 3,90.
Orders with a minimum order value of € 25.00 are shipped free of charge within Germany and to the entire EU.
For shipping to the UK and Switzerland, shipping costs are slightly higher and more work is required, therefore € 7.90 (up to € 24.99 order value) must be paid for this.
Delivery times
Within Germany, the goods should be delivered within 2-3 working days. (Premium shipping)
Outside of Germany (EU), the goods should be delivered within 4-6 working days.
Exceptions: In exceptional cases, the delivery time may be slightly delayed (especially at certain times of the year such as October, November, December), we ask for your understanding. If you have not received your order within 4 working days (Germany) or 7 working days (EU), please contact us at info@az-delivery.com.
Required information for information
In order to provide you with information about the status of your order, we need one or more of the following information:
In order to provide you with information about the status of your order, we need one or more of the following information:
- Order number (can be found in the order confirmation email, as well as on the confirmation page after your purchase.
- E-mail address with order date (this must be the e-mail address you used when placing the order)
- Full name with order date (this must be the name you used when placing the order)