Premium shipping with tracking number (after 2 working days, depending on the delivery address)
DHL express delivery (1 working day, when ordering until 12 noon)
- Your order will be processed before all other orders and thus shipped earlier. This should ensure that your order is processed and shipped within the shortest possible time.
We process all orders as quickly as possible. The processing of the order normally happens within one business day and takes (in exceptional cases) up to 2 business days. You will be informed by e-mail as soon as the goods have been shipped!
When paying with Sofort, up to 14 days can pass until the payment service provider confirms the payment to us. The order can only be shipped after that.
In order to provide you with information about the status of your order, we need one or more of the following information:
- Order number (can be found in the order confirmation email, as well as on the confirmation page after your purchase.
- E-mail address with order date (this must be the e-mail address you used when placing the order)
- Full name with order date (this must be the name you used when placing the order)